Grecinieku 6, Riga, LV- 1050, Latvia
Phone: + 371 6 7000 444
Concierge service delivers professional personalised assistance to meet your business and personal needs and to make your wishes a reality. Anytime, from anywhere, make a single call to send your problems into a ‘meltdown’.
The word concierge originates from the French comte des cierges meaning “keeper of the candles” during the medieval times. But times have changed since then. Today’s concierge helps you improve your work-life balance. Personal concierges offer unparalleled services across all of your life’s needs and desires and strive to make your life more colourful, comfortable and enjoyable.
Why choose a concierge service?
The bottom line is simple: they are valuable for people leading hectic lifestyles. Whenever you want to get away from routines at least for a couple of hours, a concierge service may be right for you. Sure, all customers are different. But everyone will appreciate a concierge helps you to have more free time.
How can personal concierge help you?
There is no task your personal concierge cannot help you out with. Personalised assistance ranges from gift delivery to arranging your business travel, professional interpreter services, and event ticketing service. Certainly, you can do things yourself or get them done by your family members. But why not focus on more important issues?
Multilanguage speaking concierge staff will help you with any arrangements or services needed.
How to get in touch with a concierge?
Concierge services program is specifically designed for MasterCard Platinum or World Signia card holders. Concierge services vary depending on the card. The privilege of personal assistance is only a call away!
During a business trip to Morocco, a customer discovered her handbag was missing while having lunch at a restaurant. The handbag contained a purse, cash, credit cards, passport and mobile phone. The customer faced with a bizarre and unpleasant situation: stuck alone in a foreign country without money and passport, and feeling that there is nowhere she can turn for help...
From the restaurant she called her private banker and was advised to get in touch with concierge service. The concierge service immediately got in touch with the bank and deactivated the cards, paid the restaurant’s bill, hired a car to deliver the customer to her hotel, transferred cash to the customer, provided a replacement credit card and a new mobile phone. Thereafter the service contacted the embassy which issued a temporary passport enabling the customer to successfully settle her business matters in Morocco. Also, the service contacted local police to have all the required paperwork done and to be submitted to the insurance company. It took only three days to eliminate all inconveniences associated with the misfortune.
To hold an Arab-style party, a Zurich-based company needed to hire a camel for at least one hour. It’s easy to say but hard to do. Finally of the show contacted a concierge service.
For some days the concierge team was calling to circuses, zoos and camel farms, comparing different price ranges. The customer was offered to choose among the three variants and preferred to hire a camel from a small circus performing nearby. The party was a great success!
A customer, a modern art collector, contacted a concierge service after her travel to Iceland. When visiting a physician’s office in Reykjavik, she saw a sculpture decorating the reception hall. As she liked the sculpture very much, she wanted to contact the sculptor to buy similar artworks. The concierge team could only rely on scanty information provided by the customer - the hotel’s name and the fact that the physician’s office was located somewhere near the hotel.
The team found the physician’s office, and the office manager agreed to contact the sculptor to inquire whether it is possible to purchase any of the artworks.
Also, the team got in touch with the sculptor, her assistant and Icelandic art galleries. After 11 weeks, the concierge team offered the customer some similar artworks. The sculptor was busy preparing for new exhibitions. This made the negotiations over purchase somewhat complicated (a sculpture from the physician’s office was already sold). However, very soon the team delivered to the customer her chosen artwork which proved an excellent addition to her collection.
You are offered a professional multilingual staff of concierges speaking 26 different languages, including Russian. The team is always on hand, 24 hours a day, 7 days a week and 365 days a year. More than 12 000 executed orders per month. Concierges can take your orders from anywhere in the world, irrespective of their complexity. In addition to professional organisational support, the spectrum also includes emergency service designed to help client and his family members in the event of emergency.
MasterCard Platinum card holders enjoy the personalised assistance of 24-hour Concierge Service from anywhere in the world.
Visa Infinite card holders enjoy the personalised assistance of 24-hour Concierge Service from anywhere in the world.