International service: Concierge service

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Success stories from the concierge service

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  During a business trip to Morocco, a customer discovered her handbag was missing while having lunch at a restaurant. The handbag contained a purse, cash, credit cards, passport and mobile phone. The customer faced with a bizarre and unpleasant situation: stuck alone in a foreign country without money and passport, and feeling that there is nowhere she can turn for help...

  Solution

  From the restaurant she called her private banker and was advised to get in touch with concierge service. The concierge service immediately got in touch with the bank and deactivated the cards, paid the restaurant’s bill, hired a car to deliver the customer to her hotel, transferred cash to the customer, provided a replacement credit card and a new mobile phone. Thereafter the service contacted the embassy which issued a temporary passport enabling the customer to successfully settle her business matters in Morocco. Also, the service contacted local police to have all the required paperwork done and to be submitted to the insurance company. It took only three days to eliminate all inconveniences associated with the misfortune.

  Story
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  To hold an Arab-style party, a Zurich-based company needed to hire a camel for at least one hour. It’s easy to say but hard to do. Finally of the show contacted a concierge service.

  Solution

  For some days the concierge team was calling to circuses, zoos and camel farms, comparing different price ranges. The customer was offered to choose among the three variants and preferred to hire a camel from a small circus performing nearby. The party was a great success!

  Story
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  A customer, a modern art collector, contacted a concierge service after her travel to Iceland. When visiting a physician’s office in Reykjavik, she saw a sculpture decorating the reception hall. As she liked the sculpture very much, she wanted to contact the sculptor to buy similar artworks. The concierge team could only rely on scanty information provided by the customer - the hotel’s name and the fact that the physician’s office was located somewhere near the hotel.

  Solution

  The team found the physician’s office, and the office manager agreed to contact the sculptor to inquire whether it is possible to purchase any of the artworks.

  Also, the team got in touch with the sculptor, her assistant and Icelandic art galleries. After 11 weeks, the concierge team offered the customer some similar artworks. The sculptor was busy preparing for new exhibitions. This made the negotiations over purchase somewhat complicated (a sculpture from the physician’s office was already sold). However, very soon the team delivered to the customer her chosen artwork which proved an excellent addition to her collection.

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